Human-centered design is a process that has been used for decades to create new solutions to design challenges. The process helps people hear the needs of the people and communities they’re designing for, create innovative approaches to meet these needs, and deliver solutions that work in specific cultural and economic contexts. Centered in optimism and embracing constraints and complexity, the HCD process helps users ask the right questions. Ultimately, it can increase the speed and effectiveness of implementing solutions that have an impact on the lives of the people these solutions were designed for.
The Human-Centered Design Toolkit was designed specifically for people, nonprofits, and social enterprises that work with low-income communities throughout the world. The HCD Toolkit walks users through the human-centered design process and supports them in activities such as building observation and empathy skills, prototyping, leading workshops, and implementing ideas. The HCD Connect platform represents the evolution of the HCD Toolkit. People using the HCD Toolkit or human-centered design in the social sector now have a place to share their experiences, ask questions, and connect with others working in similar areas or on similar challenges.